There’s little arguing that most of the country is experiencing some very hot temperatures lately especially in parts where it’s not normally this hot. In the past week I experienced 2 separate dining experiences that just about received F grades for 1 reason – the temperature of the restaurant.
One restaurant was located right off the water in the Cocoa Beach area. They are located in an old building so they have had to figure out table locations based on the architecture. They have installed ceiling fans however, it was just my luck that I would sit under the one fan in the restaurant that wasn’t working. In many, many cases broken fans are not something that happened on the day I arrived. Most often it is something that has been broken by some time and management doesn’t see it as a priority so it doesn’t get fixed in a timely fashion. This doesn’t just happen with ceiling fans, it happens with all sorts of things in the restaurant – tables, chairs, sinks, soap dispensers… I could go on and on. But nothing ruins a meal quicker than sitting in a supposedly air-conditioned restaurant in the middle of the summer trying to enjoy hot food when you are sweating your hiney off. By the end of the hour-long sweat bath it didn’t matter how nice the server was or how satisfying the pizza was, my clothes were damp from sweat. YUCK!
The other restaurant was a downtown location and quite frankly, has no excuse. They should have anticipated the crowd with both the World Cup AND the community event going on right outside their doors. This restaurant clearly didn’t have A/C when they built the place and had these blue balloon looking things hanging from the ceiling with holes in it supposedly pushing out air. The ceiling fans did little of anything. And to top it off we waited an hour – for NACHOS! Really?
Looking at moving forward in a new economy that hasn’t quite recovered yet, especially in Florida, there is little room for stupid oversight. Making guest sweat making them miserable does little for “positive word of mouth” marketing. Get it fixed and cool off the place. Monitor your temperatures weither its hot or cold outside because it could be the last time you see that guest.
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